ITIL
process management
process mapping
business process reengineering
process simulation
real-time management
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ITIL or IT Infrastructure Library
ITIL is already in use in hundreds of organizations across the world.
The FirstSTEP OBJECT REPOSITORY is a file-based system where all FirstSTEP classes and objects (entities that together form the complete model) are stored, including the simulation statistics. Objects in one model can easily be moved to another model through drag and drop operations.
With FirstSTEP linked to Unicenter TNG it becomes possible to achieve real time monitoring of business processes and to manage IT in regard to actual changes in business processes.
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